Refund policy

RETURN & REFUND

If you are not satisfied with your purchase, we accept returns within 14 days. The cost of returning goods is the responsibility of the buyer. Items must be returned in their original condition and packaging. After inspection, if approved, your refund will be processed within 10 working days.

Personalised Items
We cannot accept returns or cancellations on personalised items, as they are custom-made specifically for you.

Faulty or Damaged Goods
If your item is faulty, incorrect, or damaged upon arrival, we will cover the return costs if requested. You may be asked to provide photos of the issue.

Refund Processing
Once the returned items are received and inspected, we will notify you of the refund status. Approved refunds will be credited back to your original payment method within 10 working days.

Limitations on Liability
We are not liable for any loss of profits, inconvenience, or indirect damages related to the goods. Our liability is limited to the refund under these conditions.